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PK0-003 - Project+ - Dump Information

Vendor : CompTIA
Exam Code : PK0-003
Exam Name : Project+
Questions and Answers : 402 Q & A
Updated On : June 22, 2017
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PK0-003 Questions and Answers



A new technology being implemented will result in project team member layoffs. Which of the following actions can the project manager take to address team member concerns?

  1. Cancel the project

  2. Host a meeting to provide a status update

  3. Outsource the project

  4. Select a different technology that will not result in layoffs

Answer: B


When are project closure procedures determined?

  1. During the planning phase

  2. During the monitoring/controlling phase

  3. During the closure phase

  4. During the execution phase

Answer: A


Which of the following would be included in a project scope document? (Select TWO).

  1. Project constraints

  2. WBS dictionary

  3. Project assumptions

  4. Project charter

  5. Work Breakdown Structure (WBS)

Answer: A, C


Which of the following is the BEST tool to determine how the frequency of an individual cause contributes towards the total result?

  1. SWOT analysis

  2. Critical Chain Method (CCM)

  3. Ishikawa diagram

  4. Pareto chart

Answer: D


During which of the following process groups is the project charter developed?

  1. Pre-project setup

  2. Project execution

  3. Project planning

  4. Project control

Answer: A


Which of the following steps should be taken to formally close a project? (Select TWO).

  1. Finalize the project charter

  2. Create a statement of work (SOW)

  3. Verify client sign-off of the project deliverables

  4. Document the lessons learned

  5. Finalize the work breakdown structure (WBS)

Answer: C, D


A major change has been approved by the change control board and it now needs to be scheduled for implementation. Which of the following is the BEST method of implementing the change?

  1. Distribute details of the change per the communication plan, and implement according to the change control process.

  2. Ask the change control board to schedule the change, and when scheduled, identify the individual team member responsible for implementing it.

  3. Email the project team, identifying the team member responsible for implementing the change, and then schedule it with the appropriate team members.

  4. Identify the team member responsible for implementing the change and direct the team member to inform the rest of the project team of the date and time of implementation.

Answer: A


Which of the following would a project manager organize and implement in order to provide decision oversight to scope changes?

  1. Request for Proposal (RFP)

  2. Quality management plan

  3. Change control board

  4. Version control system

Answer: C


Which of the following contract types places the LEAST amount of risk on the seller?

  1. Fixed-Price

  2. Cost-Plus-Fixed-Fee (CPFF)

  3. Cost-Plus-Fee (CPF)

  4. Time and material

Answer: D


Control limits would be found in which of the following plans?

  1. Procurement management plan

  2. Quality management plan

  3. Change management plan

  4. Scope management plan

Answer: B


Three of the team members are having a conflict with each other. Which of the following steps should the project manager take to minimize the conflict?

  1. Resolve the conflict by terminating the team members.

  2. Ignore the conflict and keep working on the project.

  3. Encourage the team members to resolve the conflict.

  4. Ask the project sponsor to resolve the conflict.

Answer: C


Several project tasks cannot be completed because local resources are not available. The project manager has to outsource the work to find qualified resources. Which of the following risk responses is the project manager using?

  1. Acceptance

  2. Mitigation

  3. Transference

  4. Avoidance

Answer: C

CompTIA PK0-003 Exam (Project+) Detailed Information

PK0-003 - Project+

PK0-003 Test Objectives

CompTIA Project+

Certification Exam Objectives


About the Exam

Candidates are encouraged to use this document to help prepare for the CompTIA Project+ PK0-003 exam. This exam will certify that the successful candidate has the ability to initiate, manage

and support a project or business initiative.

Project+ is not just for IT technicians. It is designed for any individual who wants to validate that he/she has the communication and business skills to:

  • Lead projects with confidence

  • Complete projects on time and within budget

  • Effectively initiate, plan, execute, monitor/control and close a project

    These content examples are meant to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.


    CompTIA exams result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an entry-level IT professional.



    Required exam PK0-003

    JK0-017 (for CompTIA Academy Partners only) Number of questions Maximum of 100 questions

    Type of questions Multiple choice

    Length of test 90 minutes

    Recommended experience Minimum of one year of managing, directing or

    participating in small- to medium-scale projects

    Passing score 710 (on a scale of 100–900)


    The table below lists the domains measured by this examination and the extent to which they are represented.


    1.0 Pre-project Setup/Initiating

    2.0 Project Planning




    3.0 Project Execution and Delivery


    4.0 Change Control and Communication


    5.0 Project Closure




    1.0 Pre-project Setup/Initiating


    Explain the requirements to complete a pre-project setup.

    • Identify the project

    • Validate the project

    • Prepare a project charter

    • Obtain approval (signature) for project charter


      Identify the characteristics of a project.

    • Temporary endeavor

    • Delivers a unique product or service

    • Constrained by time

    • Resources and quality


      Summarize the steps required to validate a project.

    • Validate business case

      • Feasibility analysis

      • Justification for project

      • Alignment to strategic plan

    • Identify and analyze stakeholders


      Explain the components of a project charter.

    • Key project deliverables

    • High-level milestones

    • High-level cost estimates

    • Identify stakeholders

    • General project approach

    • Problem statement

    • High-level assumptions

    • High-level constraints

    • High-level risks

    • Project objectives


      Outline the process groups of the project life cycle.

    • Initiating/pre-project setup

    • Planning

    • Executing

    • Monitoring/controlling

    • Closing


      Explain the different types of organizational structures.

    • Functional

    • Weak matrix

    • Matrix

    • Strong matrix

    • Projectized

      2.0 Project Planning


      Prepare a project scope document based on an approved project charter.

    • Key Performance Indicators (KPIs)

    • Scope boundaries

    • Constraints

    • Assumptions

    • Detailed objectives

    • Final project acceptance criteria

    • Validate scope statement with stakeholders


      Use a Work Breakdown Structure (WBS) and WBS dictionary to organize project planning.

    • Explain the benefits of a WBS

    • Explain the levels of a WBS

    • Explain the purpose of a WBS

    • Identify the planning processes that utilize the WBS as an input

    • Critique a given WBS

    • Explain the purpose of a WBS dictionary


      Outline a process for managing changes to the project.

    • Approvals required

    • Forms needed

    • Turnaround times

    • Document routing

    • Communication flow


      Develop a project schedule based on WBS, project scope and resource requirements.

    • Schedule to milestones

    • Analyze Gantt chart

    • Identify dependency types

    • Determine the critical path of a project schedule

    • Establish schedule baselines


      Given a desired deliverable, apply the appropriate tool and/or method to produce the appropriate outcome.

    • Tools

      • PERT

      • Gantt

    • Methods

      • CPM


        Given a scenario, interpret the results of using the following tools and/or methods.

      • Project Planning

        • Tools:

          • GERT

        • Methods:

          • Network diagram (ADM, PDM, CPM,CCM)


            Identify components of an internal/external communication plan.

        • Frequency

        • Format (formal, informal, written and verbal)

        • Method of distribution

        • Distribution list


          Outline the components of a risk management plan.

        • Initial risk assessment

        • Risk matrix

        • Risk register

        • Risk response strategies

        • Stakeholder risk tolerance


          Identify roles and resource requirements based on WBS and resource availability.

        • Identify existing resource availability

        • Identify training needs/ outsourcing requirements

        • Assign resources to scheduled tasks


          Identify components of a quality management plan.

        • Quality metrics, control limits and frequency of measurement

        • Quality assurance processes

        • Quality control processes

        • Quality baseline


          Identify components of a cost management plan.

        • Control limits

        • Assign costs

        • Chart of accounts

        • Project budget

        • Cost estimates (bottom up, top down, parametric, expert judgment, analogous)

        • Cost baseline


          2.0 Project Planning

          Explain the procurement process in a given situation.

          • Project needs assessment/gap analysis

          • Make or buy decision

          • RFI, RFQ, RFP (Request for: Information, Quote, Proposal)

            • Request seller response

            • Evaluate seller response

            • Vendor selection

            • Contract development


              Explain the purpose and common components of a transition plan.

              • Ownership

              • Transition dates

              • Training

              • Extended support

              • Warranties

                3.0 Project Execution and Delivery


                Coordinate human resources to maximize performance.

              • Assemble and develop project team, build team cohesiveness and perform individual performance appraisals

              • Identify common causes of conflict

                • Competing resource demands

                • Expert judgment

                • Varying work styles

              • Detect conflict and apply conflict resolution techniques

                • Smoothing

                  • Forcing

                  • Compromise

                  • Confronting

                  • Avoiding

                  • Negotiating


                  Explain the importance of a project kick-off meeting and outline the common activities performed during this meeting.

              • Communicate stakeholder expectations, high-level timeline,

                project goals and objectives, and roles and responsibilities to the project team


                Recognize the purpose and influence of organizational governance on a project’s execution.

              • Standards compliance

                • Local, state, federal, ISO

              • Internal process compliance

                • Audit trails, retention, version control

        • Decision oversight

          - Change Control Board, committee consulting

          • Phase gate approval

            • Tollgate approval, project phase transition


              Given a scenario, select which component(s) of a project plan is affected and select what action(s) should be taken.

          • Actions

            • Schedule meetings

            • Manage scope

            • Follow communications plan

            • Manage project quality

            • Manage risks

            • Issue management

            • Prepare performance reports

            • Receive work performance information

            • Manage costs within budget

            • Implement approved changes

  • Components

    • Risk register

    • Communications plan

    • Issues log

    • Change management form

    • Quality management metrics

    • Project schedule

    • WBS

    • Budget

    • Resource requirements

    • Scope statement

      4.0 Change Control and Communication


      Given a scenario, implement proper change management procedures.

      • Identify change

      • Document using the appropriate change control forms

      • Perform impact analysis

      • Coordinate with the appropriate stakeholders to select the course of action

      • Update the appropriate project plan components based on the approved change request


        Evaluate the impact of potential changes to triple constraint.

      • Time/schedule

      • Cost/resources

      • Quality

      • Scope


        Using the risk management plan, determine an appropriate response to potential risk/opportunity events.

      • Perform qualitative and quantitative risk analysis

      • Opportunities

        • Sharing

        • Exploiting

        • Enhancing

      • Threats

        • Avoidance

        • Acceptance

        • Mitigation

      • Update risk register with appropriate changes


        Given a scenario, execute appropriate resource leveling techniques.

      • Fast tracking

      • Crashing

      • Delaying

      • Optimizing

        • Use of tools as necessary

    4.0 Change Contol and Communication


    Explain the appropriate steps to ensure quality of project deliverables.

    • Monitor work performance

    • Analyze performance information

    • Identify variances

    • Generate change requests

    • Implement change requests


      Identify potential tools to use when a project deliverable is out of specification as defined in the quality baseline.

    • Pareto charts

    • Histograms

    • Run charts

    • Ishikawa diagram


      Given a scenario, calculate and interpret the results of Earned Value Measurement (EVM).

    • EV

    • PV

    • CPI

    • SPI

    • EAC

    • ETC

    • VAC

    • BAC


      Given a scenario, manage and implement information distribution based on communications plan.

    • Manage stakeholders’ expectations

    • Schedule effective project meetings

    • Periodic stakeholders updates


      Recognize the special communication needs of remote and/or indirect project team members.

    • Timezones

    • Communication preferences

    • Functional or hierarchical barrier

    • Language barriers

    • Technology barriers

    • Cultural differences

      5.0 Project Closure


      Explain the importance and benefits of formal project closure.

      • Confirm and document objectives that were completed/not completed

      • Release resources

      • Provide historical information for future projects

      • Close contracts

      • Standards compliance

        • Document retention compliance

      • Post-project review

        • Meeting to review what went right/what went wrong


          Identify circumstances in which project/phase closure might occur and identify steps to take when closure occurs.

      • Phase closure

      • Project completion

      • Stage completion

      • Component completion

      • Project cancellation


        Identify the components and purpose of closing documentation.

      • Lessons learned

        • Strengths/weaknesses

      • Close report

        • Historical data

        • Summary of costs

      • Post-mortem analysis

        • Documents reasons for early closure and impact

      • Final individual performance appraisal

        • Final review of performance

    • Transition plan

CompTIA Project+ Acronyms

The following is a list of acronyms that appear on the CompTIA Project+ exam. Candidates are encouraged to review the complete list and attain a working knowledge of all listed acronyms as a part of a comprehensive exam preparation program.


AC Actual Cost

ADM Arrow Diagram Method

BAC Budget At Completion

CCB Change Control Board

CCM Critical Chain Method

COQ Cost Of Quality

CPI Cost Performance Index

CPM Critical Path Method

CV Cost Variance

EAC Estimate At Completion

ETC Estimate To Complete

EV Earned Value

ISO International Standards Organization

KPI Key Performance Indicator

OBS Organizational Breakdown Structure

PDM Precedence Diagramming Method

PERT Project Evaluation and Review Technique PV Planned Value

RFI Request For Information

RFP Request For Proposal

RFQ Request For Quote

SPI Schedule Performance Index

SV Schedule Variance

VAC Variance At Completion

WBS Work Breakdown Structure

© 2015 CompTIA Properties, LLC, used under license by CompTIA Certifications, LLC. All rights reserved. All certification programs and education related to such programs are operated exclusively by CompTIA Certifications, LLC. CompTIA is a registered trademark of CompTIA Properties, LLC in the U.S. and internationally. Other brands and company names mentioned herein may be trademarks or service marks of CompTIA Properties, LLC or of their respective owners. Reproduction or dissemination prohibited without written consent of CompTIA Properties, LLC. Printed in the U.S. 02156-Oct2015


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