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6209 - Avaya Aura(R) Contact Center CCT and Multimedia Implementation - Dump Information
|Exam Name||:||Avaya Aura(R) Contact Center CCT and Multimedia Implementation|
|Questions and Answers||:||53 Q & A|
|Updated On||:||June 23, 2017|
|PDF Download Mirror||:||6209 Brain Dump|
|Get Full Version||:||Pass4sure 6209 Full Version|
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6209 Questions and Answers
Answer: A, C
When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?
Contact Center Manager Server (CCMS)
Contact Center Multimedia (CCMM)
A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).
Expires after setting
Answer: A, D, E
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
The Multimedia Contact manager
The Contact Center Multimedia Administrator
The E-mail Manager
The Outbound Campaign management Tool
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)
Agent Performance Reports
Contact Summary Reports
Answer: B, E
A technician is configuring a Windows 2008 operating system for a co-resident Avaya Aura Contact Center installation which will be deployed in a Windows domain. Which two rules apply to the server name? (Choose two)
Use (_) or (-) allowed within any part of the name
The total length of name is not to be more than 26 characters
The computer name must be unique on the domain
The NetBIOS name must match to the computer name
Answer: C, D
You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?
Avaya Secure Control Link
Avaya Remote Access Link
Avaya Remote Connection Link
Avaya Secure Access Link
Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)
CCMM License Service
CCMM Campaign Scheduler Service
CCMM OAM Service
CCMM Starter Service
Answer: A, D
What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft’s .NET framework?
Click Once Deployment technology
A URL installation
A web browser installation
An application installation
Avaya 6209 Exam (Avaya Aura(R) Contact Center CCT and Multimedia Implementation) Detailed InformationCredentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
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The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
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Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
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Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
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AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
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Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
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The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
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Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
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Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
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ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
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Avaya recognizes that individuals responsible for designing customer solutions demonstrate
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AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
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ASPS validates a candidate has achieved an advanced understanding of and competence in
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ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
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Avaya Certified Support Specialist (ACSS)
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ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
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Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
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03 October 2016 v1 6
About Avaya Learning
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